Return & Refund Policy

Return & Refund Policy for Loolyshop

At Loolyshop, we aim to provide the best baby products to our customers across the USA. If you’re not fully satisfied with your purchase, we offer an easy return & refund policy process that complies with U.S. consumer protection standards. Please read below for the details of our policy.

1. Eligibility for Returns:

  • Return Period: You have 30 calendar days from the date of delivery to return any eligible item.
  • Condition: Items must be unused, in the original packaging, and in the same condition as when you received them.
  • Receipt or Proof of Purchase: Required for all returns.
  • Exclusions: Certain items are non-returnable for health and safety reasons, including:
    • Personal care and hygiene products
    • Products marked as final sale
    • Gift cards
  • Defective or Damaged Items: If the product was received damaged or defective, we will cover the return shipping cost and send you a replacement or refund.

Return & Refund Policy


2. How to Initiate a Return:

  1. Email Us: Contact us at Info@loolyshop.com with your order number, a brief explanation of the reason for the return, and any applicable photos of defects or damage (if necessary).
  2. Receive a Return Authorization: We will provide a Return Merchandise Authorization (RMA) and further instructions within 2 business days.
  3. Ship the Product: Pack the item securely, using the original packaging if possible, and ship it to the return address provided. Include a copy of your order receipt or invoice.

Return & Refund Policy


3. Refund Policy (USA):

  • Once your return is received and inspected, we will notify you via email about the status of your refund.
  • If your return is approved, we will issue a refund to your original payment method within 5-7 business days. Depending on your bank or payment processor, it may take an additional 3-5 business days to reflect in your account.
  • Non-Refundable Items: The original shipping costs, if applicable, are non-refundable. If the return is due to our error (e.g., wrong item or defective product), we will also refund your original shipping cost.

Return & Refund Policy


4. Exchanges:

If you need to exchange an item for a different size, color, or style:

  • Contact Us at INFO@loolyshop.com to initiate the exchange process.
  • Exchanges are subject to product availability.
  • We will ship the replacement item once the original product is returned and inspected.

Return & Refund Policy


5. Shipping Costs for Returns (USA):

  • Customer Responsibility: You are responsible for paying for your own shipping costs for returning items unless the item was damaged, defective, or we sent the wrong product.
  • Shipping Costs are Non-Refundable: Unless the item was defective or shipped in error.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.

Return & Refund Policy


6. Non-Returnable and Non-Refundable Items:

For hygiene and safety reasons, the following products are non-returnable:

  • Personal care items (e.g., baby lotions, baby wipes)
  • Breastfeeding accessories
  • Diapers and diapering products
  • Clearance or final sale items

Return & Refund Policy


7. Late or Missing Refunds :

  • If you haven’t received a refund after 10 business days, first check your bank account and contact your credit card provider. Processing times vary by bank.
  • If you’ve completed these steps and still have not received your refund, please contact us at Info@loolyshop.com.

Return & Refund Policy


8. Return Address:

We will provide you with the correct return address once you initiate a return by email. Please do not send returns to our office address without prior authorization.


9. Contact Us:

If you have any questions about our return or refund policy, please contact us at:

Return & Refund Policy “loolyshop.com”